Aishwarya Nadekar professional photo
Professional Resume • 8+ Years Experience

Aishwarya
Nadekar

Team Leader — Customer Service & Sales

Results-driven Customer Service & Sales Leader with 8+ years of experience in financial services, specializing in team management, lead conversion, and blended process operations (voice & email). Proven ability to improve team performance, handle escalations, and drive customer satisfaction while ensuring compliance and operational efficiency.

☎ +91 89286 92292 ✉ Aishwaryanadekar07@gmail.com ⌖ Thane, Mumbai, India

Professional Experience

Savita Synergy Pvt. Ltd.
Team Leader — Sales & Customer Service
Jun 2025 – Present
  • Driving sales and customer service operations while managing backend processes.
  • Resolving escalations and improving customer satisfaction.
  • Supporting performance tracking and operational efficiency.
Teleperformance
Team Leader — Customer Service & Lead Generation
Mar 2024 – Jun 2025
  • Handled customer queries and escalations while ensuring high-quality service delivery.
  • Led and supported the customer care team to achieve service and performance targets.
  • Monitored team performance, call quality, and process compliance.
Novac Technology Solutions — (Shriram Finance)
Team Leader — Customer Service
Apr 2018 – Oct 2023
  • Handled inbound & outbound processes for Shriram Finance.
  • Delivered high-quality customer support and query resolution.
  • Maintained service levels and performance benchmarks.

Core Competencies

Team LeadershipCustomer ExperienceSales & Lead ConversionEscalation HandlingBlended Processes (Voice & Email)Quality & ComplianceProcess ImprovementReporting & Analytics

Key Impact & Responsibilities

Led team operations to achieve service quality & sales targets.
Monitored performance, call quality, and compliance standards.
Managed escalations and critical customer interactions.
Trained, mentored, and evaluated team members.
Analyzed reports to improve productivity & conversion rates.
Coordinated with management to implement process improvements.